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Preventing Remote Desktop Logins For Privileged Users

February 2, 2016 By Andy Milford Leave a Comment

Recently, I was working with a client who had the interesting goal of preventing a specific domain administrator from logging on via Remote Desktop Services. They wanted the domain admin and other privileged accounts to only connect via the VMWare vSphere console (through the corporate firewall), and then start a console session.

Fortunately, this is easily accomplished via user rights assignments in Group Policy / Local Security Policy. To do this, open up your Group Policy editor, or, if on a non-domain system, launch secpol.msc, and adjust the “Deny logon through Remote Desktop Services” policy entry.

Deny Logon Via Remote Desktop Services

Deny Logon Via RDS

Add the users who you want to prevent from logging on via Remote Desktop Services, save, and then apply/refresh the policy and test.

Note that this works well in all scenarios, from Windows Server 2003 onward. There is an older setting for individual users in Active Directory user management called “Deny this user permission to logon to a Remote Desktop Session Host Server.” This setting worked in all scenarios back in Windows Server 2003. However, in Windows Server 2008 and Windows Server 2012, it only works when the RDSH server is configured in Application Mode, NOT Remote Administration mode. Only setting the “Deny logon through Remote Desktop Services” user right assignment in Group Policy will effectively block access across all RDSH modes.

For more, read this Microsoft support article.

Is This The Absolute Surefire Way To Prevent Those Remote Desktop Logins? Well . . .

So, the above would not prevent an Administrator from altering a Group Policy object to remove themselves from this policy restriction. Therefore, using a tool like our Remote Desktop Commander Suite to audit privileged user sessions is a smart idea.

Using Remote Desktop Commander in conjunction with Group Policy, you can turn on heightened session auditing for specific users, routinely creating session recordings and screen captures for review later.

Quite a bargain for only $9 per server per month, if we do say so ourselves.

Filed Under: Remote Desktop Services Tagged With: admin, privileged user, RDP, remote desktop logons

New Remote Desktop Services Hotfixes for Windows Server 2012 R2

January 6, 2016 By Andy Milford Leave a Comment

Greetings folks.

The Remote Desktop Services team at Microsoft has just released several new hotfixes for Windows Server 2012 R2 RDS deployments, one of which is pretty significant:

Remote Desktop Licensing Manager
Our Old Friend, the Remote Desktop Licensing Manager.

High Importance Hotfixes

Scenario where too many users signing on can corrupt the RDS Licensing Server database.
Apparently, if there is a high volume surge of many users logging on at the same time, this can corrupt the licensing server DB. Not good!

Lower Importance Hotfixes

Remote Desktop Licensing Manager Tool corrupts reports in large farms.
Not an issue unless the report goes over 4KB in size, so this should only affect larger farms.

Disappearing RemoteApp windows
As a developer, this one fascinates me a bit. It only affects applications that temporarily disable window painting via the WM_SETREDRAW windows message. Still, if you’re having an issue with certain app windows disappearing when hosted via RemoteApp, it’s worth looking into this hotfix.

Remote Desktop Easy Print speed issues
Ahh yes, the continued bane of all RDS/Citrix admins’ existence – printing. After an OS upgrade to Windows Server 2012 R2, a new *feature* can make printing through the Easy Print driver take longer. This hotfix gives you better control over whether printing starts during or after spooling is completed.

That’s all for now.

— Your humble Microsoft RDS MVP

Do you need complete RDS/XenDesktop monitoring & reporting for only $9 per server per month? Review our sample reports and watch demonstration videos here.

Filed Under: Remote Desktop Services, Remote Desktop Services Hotfix

Remote Desktop Performance: Key Metrics to Watch

January 4, 2016 By admin Leave a Comment

So, you’ve implemented a brand new Remote Desktop Services (RDS) or Citrix XenDesktop farm. Now, you want to start monitoring different metrics to get a better handle on Remote Desktop performance in general or maybe determine which users and/or clients are the most costly in terms of resources used.

Here are the key remote desktop performance categories you need to keep an eye on, and why they’re so important:

CPU Usage

While RDS Dynamic Fair Share Scheduling (and the built in Citrix XenApp equivalents) help evenly distribute CPU load amongst “plain vanilla,” “task worker” user sessions, this technology is not a panacea. For some MSPs and on-premise Remote Desktop Services shops, some users will require a much larger share of CPU (implemented via the Windows System Resource Manager) in order to run their beefier software. In other situations, Dynamic Fair Share Scheduling may let you inadvertently stuff too many users on an existing virtual machine, because DFSS will dutily throttle available CPU down to the point where common tasks may take *forever* to complete. Therefore, it is still very important to look at remote desktop CPU consumption patterns by user, even down to the process level running in the user sessions.

Memory Usage

Unlike DFSS above, there is no way to throttle available remote desktop memory per user session, which makes it even more critical to monitor remote desktop memory consumption both by user session aggregate and on a per process basis. By analyzing memory use by user and by process, you can better optimize the farm, and/or silo certain users and/or applications on specific servers that are better provisioned for their memory needs.

Bandwidth Usage

We’ve written at length about Remote Desktop Bandwidth consumption here and here, but many admins continue to be surprised at how much bandwidth RDP or ICA can use, depending on how it has been configured. Remote Desktop Protocol Version 8 and higher can double, triple, or even quadruple bandwidth use in certain use cases when UDP is enabled alongside TCP for transport. Moreover, if you permit transfer of files and screenshots via cut and paste, bandwidth can be consumed in a hurry. Since this has a significant impact on the user experience for others if RDP usage saturates the external Internet link, it’s important to see which users consume the most bandwidth, and what they are doing when they consume it.

Connection Quality

If you’ve moved your RDS farm to Windows Server 2012 or later, you can now get a much greater handle on individual user session latency and “potentially available bandwidth” via new RemoteFX performance counters. This quickly lets you determine if user connection problems are on their end, or if many of your users are experiencing high latency due to a load or networking problem on your end. Unfortunately, these performance counters are not very easy to correlate with individual users, but fortunately, our Remote Desktop Commander Suite can do this automatically for you.

Leverage an Affordable Remote Desktop Performance Monitoring Solution

We’ve touched on four big remote desktop performance monitoring areas above. While Citrix provides some monitoring capabilities in its expensive, upper licensing tiers (via EdgeSight / Director), smaller shops running regular Microsoft Remote Desktop Services are not provided with built in monitoring tools, short of what an admin can script together with PowerShell. While you can look at upper tier monitoring solutions, the per concurrent user price of these tools are rather steep, especially as they are sold through the channel.

For only $9 per server per month, let our Remote Desktop Commander Suite offering monitor each of those areas for you.

Please review our sample reports, demonstration videos, and feature listing now. Then, consider starting your subscription with us. With a 30-day money back guarantee and free initial support, you have absolutely nothing to lose.

Filed Under: Performance Tagged With: remote desktop bandwidth, Remote Desktop CPU, Remote Desktop Memory, remote desktop performance

RDP Logs – Where Are They? How Do I Monitor RDP Activity?

December 15, 2015 By admin Leave a Comment

Having now had years of conversations with customers and evaluators, we’ve learned that there is a mistaken assumption among admins that you can glean decent report samples regarding RDP (Remote Desktop Protocol) activity from the Windows event logs themselves.

Unfortunately, that’s just not the case.

Pro Tip: Your Log Management / IT Search Software Isn’t Going To Help You Generate RDP Reports

Many set out with the general goal of accessing RDP logs and making sense of the data – maybe specifically monitoring RDP activity. Therefore, they first look to the event log. And, using an event log management or IT search software seems like it would work, right? Nope.

The Amount Of RDP Logging Data Stored in the Windows Event Log Is Minimal

Sure, you can look for Logon Failures and Successful Logons in the Windows Security Log (Event IDs 4625 and 4624 respectively) with a Logon Type of 10, like so:

An account was successfully logged on.

Subject:
Security ID: SYSTEM
Account Name: COMPUTER$
Account Domain: DOMAIN
Logon ID: 0x3e7

Logon Type: 10

New Logon:
Security ID: DOMAIN\User
Account Name: User
Account Domain: DOMAIN
Logon ID: 0x2c906b2c
Logon GUID: {fda9b3a8-1d42-3d9b-712a-ad2cb6a35f92}

You can also turn on Process Tracking auditing to see which users run what applications. However, this will not distinguish between what programs are run in RDP sessions versus traditional console sessions – unless your log management software can correlate Logon IDs.

There are also diagnostic Windows Event Log channels, such as TerminalServices-LocalSessionManager, that can tell you when sessions disconnect and reconnect. However, just like successful logon and failed logon data, this basic information is relatively useless when it comes to reconstructing a comprehensive history of what users do in their sessions.

Terminal Server Diagnostic Channels in the Event Viewer have some additional information, but not much...
Terminal Server Diagnostic Channels in the Event Viewer have some additional information, but not much…

Let RDPSoft Do The Heavy Lifting For You – For Only $9 Per Server Per Month

Our Remote Desktop Commander Suite software continually gathers the live session state data from all of your Citrix and Remote Desktop Servers on a recurring basis (e.g. whether or not a user is idle, how long they’ve been idle, how much RDP bandwidth they’ve consumed, the quality of their connection (RDP latency), etc), and stores that data into a central SQL database.

By doing so, we are able to generate dozens of reports and dashboards that show you exactly what users were doing in their sessions, their individual performance impact on the servers, and so much more.

Your time as a network admin is worth a lot on an hourly basis. Therefore, we think spending only $9 per server per month for quality RDP logging and reporting is quite a bargain. So, please review our sample reports, demonstration videos, and feature listing now. Then, consider starting your subscription with us. With a 30-day money back guarantee and free initial support, you have absolutely nothing to lose.

Updated: October 2020.

Filed Under: RDP Logs Tagged With: RDP Log, RDP Logging, RDP Logs

Flexible Licensing for RDS Tools

December 14, 2015 By admin Leave a Comment

Years ago, we launched a flexible month-to-month subscription licensing program for our Remote Desktop Commander Suite, and the result was phenomenal. The traditional channel-driven, expensive perpetual licensing models used by our competition were simply making less and less sense.

While occasionally we offer promotions, you can always count on this: We offer month-to-month licensing that starts at less than $10 per RDS/XenApp server per month, and at about a $1 per virtual desktop/physical workstation.

For more details, check out our pricing for Remote Desktop Commander.

RDS Tools for Specific Tasks . . . And Within Reach

Small and medium-sized businesses who run server-based computing farms designed around Microsoft Remote Desktop Services or Citrix XenApp continue to enthusiastically embrace our licensing model, thrilled to finally have reliable tools that cover areas like:

  • User activity monitoring
  • Remote Desktop connection logging
  • Remote Desktop session management

. . . and the little features that help with things like enabling Remote Desktop remotely and the demystification of RDP logs.

All with so little additional cost.

Not sure where to start? Determine what your needs are for RDS tools or Learn more about Remote Desktop Commander Suite and its many features.

Updated: January 2021.

Filed Under: Cloud RDP Monitoring, Performance, Remote Desktop Memory Usage, Remote Desktop Protocol, Remote Desktop Reporting, Remote Desktop Services, Terminal Server Monitoring, Uncategorized, XenApp Monitoring, XenApp Reporting Tagged With: RDP monitoring, RDS monitoring, Terminal Server monitoring, XenApp monitoring

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Recent Posts

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From the RDPSoft Blog

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