Whether you use Microsoft Remote Desktop Services, Windows Virtual Desktop, Citrix XenApp, Citrix XenDesktop, or VMWare Horizon View to satisfy your organization’s Server Based Computing needs, we offer remote desktop management software for organizations of all types and budgets.
In addition, our solutions excel at monitoring RDP performance, connection quality and latency, security, and user session activity – we cover the gap in RDP monitoring and analytics for organizations that have deployed a pure Microsoft Remote Desktop Services environment with no Citrix or VMWare overlays.
Deployment of our tools is a snap, regardless of your environment. Our solutions work well with on-premises networks or in datacenters serving up dedicated and shared desktops for Managed Service Providers. You can store collected terminal server data in SQL Server Express, on-premises SQL Server, or perhaps most conveniently, in Microsoft Azure SQL.
Finally, you will not find a more affordable set of solutions for Remote Desktop Services monitoring and management in the market. A subscription to our flagship RDS monitoring and reporting tool, the Remote Desktop Commander Suite, can be started for only $11.49 per server per month, with volume discounts and annual discounts available. Other software companies will charge you thousands of dollars to perform assessments of RDP and terminal server performance in your network – we do not.
Read on to learn more about the different editions of our products.
Remote Desktop Commander Suite
The Remote Desktop Commander Suite provides active, real-time and historical capabilities for user session management.
Historically, small and medium sized businesses have had few affordable options if they wish to monitor performance and user activity on their remote desktop servers. Vendors like Citrix and VMWare offer comprehensive remote desktop management software and terminal server monitoring solutions only at their top licensing tiers, placing them out of reach except for the largest organizations. Other third-party vendor solutions are often priced by concurrent user, making them expensive to implement and maintain.
The Remote Desktop Commander Suite is a powerful package for SBC environments. At its heart are two key components:
Remote Desktop Reporter
Remote Desktop Reporter, part of the Remote Desktop Commander Suite, is a comprehensive reporting and monitoring solution that collects and consolidates key metrics from all of the remote desktop servers in your environment, providing you with easy to run and schedule reports showing user activity, time tracking, licensing trends, application usage, and performance.
(Service Provider Licensing Tracker)
Microsoft SPLA Licensing, Citrix Service Provider Licensing, and the VMWare Service Provider Program offer big savings to Managed Service Providers, but at a price. Monthly reporting requirements are onerous, and MSPs that attempt to tackle this chore by hand find that it is time-consuming and error prone.
Wouldn’t you rather leverage a tool that can automate this task for you? And, while doing so, track and eliminate license wastage so you can reduce your monthly costs? If so, Service Provider Licensing Tracker is designed especially for you. Reach out and request a quote to learn more about how it can actually pay for itself in very little time.
Remote Desktop Commander Lite
If the Remote Desktop Commander Suite sounds too robust for your needs or you are still a fan of RDPSoft’s legacy Remote Desktop Admin Toolkit, then Remote Desktop Commander Lite is perfect for your needs.
Remote Desktop Commander Lite assists you with tasks that are active and real-time in nature, such as observing memory use by application or user, logging off and disconnecting users, terminating hung processes, and running parameterized PowerShell queries against session hosts, users, or processes.
Best of all, Remote Desktop Commander Lite is now completely free – it’s our gift to entire RDS/Citrix community, and we hope it makes their lives easier.
Remote Desktop Commander Premium Management Features
If you don’t need all of the features of the Remote Desktop Commander Suite, but if you need improved shadowing and remote assistance capabilities to support your users, sophisticated real time monitoring of live sessions, and/or a way to delegate management tasks to your support staff without making them server admins, then extend the capabilities of Remote Desktop Commander Lite with our Premium Management Features package.
The Remote Desktop Commander Premium Management Features license only costs $114.99 per admin or help desk user per year, but gives you the power you need to adequately support a Microsoft Remote Desktop Services or Windows Virtual Desktop environment of any size. Microsoft Remote Desktop Services does not have a native mechanism to delegate remote desktop management tasks to support staff, which to date has required giving support staff admin rights. Also, native shadowing support for Windows Server 2012 R2, Server 2016, and Server 2019 has been complicated at best, plagued with issues related to shadowing multiple monitor sessions.
Our Premium Management Features package fixes both of those issues, by providing a complete RDS Management Delegation Wizard to define and extend granular rights to help desk staff across session hosts and connection brokers. It also comes with our new SuperShadow tool, which allows admins, support staff, and managers to monitor and assist multiple sessions at once, with file transfer capabilities through the clipboard, complete multi-monitor support, and so much more. Finally, it has an RDP disconnects troubleshooter that collects client side event data to help you assist users that cannot stay connected to your environment.
Remote Desktop Canary
Need to keep a constant watch on your Remote Desktop Services deployment, with the ability to receive instant alerts if new RDP connections cannot be established or if new connections are experiencing slow RDP login times? Want to review screenshots of login sequences to see how long it takes for RemoteApps and login scripts to launch? Want to send login statistics to your existing NMS solutions’ dashboards?
If so, Remote Desktop Canary is the RDS synthetic monitoring solution for you. Program it to perform recurring RDP login monitoring tests into your environment, notifying you and recording screenshots and other statistics for troubleshooting. Pricing starts at only $599.99 a year to monitor a single RDS farm/collection containing up to 10 servers, with volume discounts available.
In addition to producing Remote Desktop Commander Suite and Remote Desktop Commander Lite, we also provide additional services for our clients.
You can request an RDS Performance Audit of your RDS infrastructure to review and identify any performance bottlenecks in the areas of CPU/memory consumption, network connection quality, and much more.
You can also contract with us to produce custom reports against Remote Desktop Commander’s database.