RDPSoft

Remote Desktop and Terminal Server Software

We Make RDS, XenApp & VDI Monitoring/Reporting Easy and Affordable
  • Products / Services
    • Not Sure Where To Start?
    • The Complete Monitoring and Management Bundle For RDS and WVD
    • RDS / WVD Monitoring & Reporting
      • Remote Desktop Commander Suite
    • RDS / WVD Management and RMM Tools
      • Remote Desktop Commander Lite (Free RDS/WVD Management Tool)
      • Remote Assistance RMM Tool + Delegation of Management for RDS/WVD Support Desk
    • RDS Synthetic Login Monitoring / Connection Time / Uptime Monitoring Tools
      • Remote Desktop Canary
    • Consulting and Professional Services
      • RDS Performance Audit
      • Custom Report Design Services
      • Training and Other Professional Services
  • Download
    • Lite: Free RDS/Citrix Session and Farm Manager
    • Lite With Premium Management Features
    • Suite: Installer and Release Notes
    • Remote Desktop Canary – Request a Demo/Trial
    • Request Upgrade To New Version
  • Buy
    • The Complete RDS/WVD Monitoring and Management Bundle Purchase Options
      • Start Monthly Subscription Now
      • Start Annual Subscription Now
    • Remote Desktop Commander Suite Purchase Options
      • Start Monthly Subscription Now
      • Start Annual Subscription Now
      • Buy Perpetual License(s)
    • Premium Management Features Purchase Options
      • Start Monthly Subscription Now
      • Start Annual Subscription Now
    • Remote Desktop Canary Purchase Options
      • Start Monthly Subscription Now
      • Start Annual Subscription Now
    • Buy Incident Based Support Packages
    • Pricing
  • Blog
  • Support
    • Contact Support / Submit Ticket
    • RDPSoft Knowledge Base
  • Contact
  • Partners

Remote Desktop Commander Premium Management Features

  • Do you need a robust remote assistance platform to support users connecting to your Remote Desktop Services, RemoteApp, Citrix, or Windows Virtual Desktop deployments?
  • Do you need to delegate rights to your help desk and support staff so that they can shadow and manage user sessions, without giving them admin rights on your terminal servers and connection brokers?
  • Do you run Remote Desktop Services or Citrix in a highly regulated environment that requires continuous monitoring of user session activity, without notification or user consent?

If so, pick up a Premium Management Features subscription for Remote Desktop Commander today.

Or bundle it with our other Remote Desktop Commander Suite and Remote Desktop Canary products for only $16.99 per server per month!

Starting at only $99.99 per admin/help desk user per year (or $9.99 per admin/help desk user per month), a Premium Management Features subscription allows you to extend the functionality of the management features already included in our Remote Desktop Commander Lite and Remote Desktop Commander Suite solutions. It’s also a perfect little “Micro RMM” for your support staff without the big ticket price of other RMMs in the market.

A Premium Management Features subscription provides you with access to:

  • Our SuperShadow™ tool, which greatly surpasses the default shadowing capabilities in the Microsoft client (MSTSC), and provides a multi-session monitoring platform for highly regulated industries.  SuperShadow works with RDS desktop sessions, Citrix sessions, WVD desktop sessions, and RemoteApp sessions running in RDS or WVD.
  • Our RDS Management Delegation Wizard, which allows administrators to quickly delegate specific Remote Desktop Services management tasks to support staff on all Remote Desktop hosts, without needing to make them administrators on those session hosts or on connection brokers.
  • Our WVD Management Delegation Wizard, which allows administrators to quickly delegate specific WVD management tasks to support staff on all WVD hosts in tenant host pools, without needing to make them administrators on those hosts.
  • Our Citrix Management Delegation Wizard, which allows administrators to quickly delegate specific Citrix management tasks to support staff across all Citrix app or desktop hosts, without needing to make them administrators on those hosts.  This delegation works on all versions of Citrix, not just at the highest Citrix licensing tiers.

Use SuperShadow To Support and Monitor User Sessions Running Full Desktops or RemoteApps Inside Remote Desktop Services, Citrix, and Windows Virtual Desktop Environments

View and Monitor Multiple User Sessions At Once With the MiniView Dock
Bring a Shadowed Session Into Full View to Manage / Observe All Activity.
Shadow Multiple WVD Sessions At Once With the MiniView Dock

Our SuperShadow tool greatly extends the native shadowing capabilities in Remote Desktop Services:

  • Admins, help desk staff, and managers can shadow multiple user sessions at the same time in a single window.
  • Admins and support staff can shadow all user sessions connected to a single terminal server at the same time with a single click.
  • Admins and support staff can shadow multiple user sessions from different session hosts at the same time.
  • Shadowed user sessions stay in a “Mini-View” until expanded to Full View.
  • Admins and support staff can rapidly switch between shadowed sessions to help or observe other users.
  • Users with multiple monitor sessions can be shadowed successfully by disabling scaling. This allows admins and support staff to scroll and navigate to the monitor of interest.
  • Shadowing RemoteApp sessions is fully supported.
  • Shadowing all remote and console sessions on Windows Server 2012 R2/2016/2019 AND Windows 8/Windows 10 are completely supported.
  • Rapid reconnect support allows support staff to reconnect back to a user session if shadowing is interrupted due to a network issue. Admins can also switch easily between View and Full Control mode.
  • NO extra agent software must run or be installed on the target terminal server or workstation – only the existing Microsoft shadow “plumbing” is used to initiate the connection.
  • Connection quality metrics from the shadowed session(s) are displayed to the admin / support staff user, so they can determine if the user has a poor connection into the environment.
  • Managers in highly regulated industries can monitor the live activity of multiple users at once with or without requesting user consent.  This also works in Citrix environments!
  • Unlike other popular Remote Assistance platforms, no invitation URLs have to be sent. Admins and help desk staff simply locate the user(s) to shadow in the Remote Desktop Commander client, select them, and then invoke the SuperShadow menu item.

Use the RDS Management Delegation Wizard to Allow Help Desk Staff To Manage Specific Remote Desktop Tasks- Without Making Them Administrators on Session Host Servers, Citrix App or Desktop Servers, WVD Hosts, or Connection Brokers

Larger organizations are often frustrated by the inability to delegate management tasks to support staff when deploying Microsoft Remote Desktop Services. Our RDS, WVD, and Citrix Management Delegation Wizards make this trivially easy to fix.

Define and clone Remote Desktop Management Permissions to Help Desk Users and Groups
Select Connection Broker(s) and Choose Session Hosts That Will Receive Delegated Permissions.
Optionally Define Shadowing Policies, Then Put The Wizard To Work Applying and Unifying Delegated Permissions.
  • Administrators can create a group in Active Directory that will contain all of the Remote Desktop Services / Windows Virtual Desktop / Citrix support staff.
  • Admins can then choose the rights they want that Help Desk Staff group to have on their terminal servers, WVD, and Citrix hosts (e.g. shadowing, logoff/disconnect users, send messages, etc), by setting those permissions on a single session host that acts as a template server.
  • Admins can also grant that group the ability to query the Connection Broker or the Windows Virtual Desktop broker to obtain up-to-date lists of RDS collections / WVD host pools and the servers in each collection, as well as allow members of the group to read key diagnostic performance counters from the terminal servers.
  • Finally, admins can elect which session hosts from specific collections to apply these management policies to. Management permissions from the template server are then cloned to these session hosts.
  • A status report is then generated as the RDS/WVD/Citrix Management Delegation Wizard runs.

  • Email
  • Google+
  • LinkedIn
  • Twitter
  • YouTube

Not Sure Where To Start?

In just a few moments, you can find the right fit of solutions and even services for your needs.

> Get Going Now.

Help Documents

Remote Desktop Commander
Help and Users Guide (ver 4.x)
Release Notes (ver 4.x)

Sign Up for Remote Desktop Tips and RDPSoft Updates

Blog Topic Categories

  • Azure RemoteApp
  • citrix edgesight
  • Citrix Edgesight Replacement
  • Citrix Shadowing
  • Cloud RDP Monitoring
  • Performance
  • RDP Latency
  • RDP Login Time
  • RDP Login Tracking
  • RDP Logon Failure Tracking
  • RDP Logs
  • RDP Loss Rate
  • RDP Security
  • RDP Transmission Rate
  • RDS License Metering
  • RDS Licensing
  • Remote Desktop Bandwidth
  • Remote Desktop CPU
  • Remote Desktop Management
  • Remote Desktop Memory
  • Remote Desktop Memory Usage
  • Remote Desktop Performance
  • Remote Desktop Protocol
  • Remote Desktop Reporting
  • Remote Desktop Security
  • Remote Desktop Services
  • Remote Desktop Services Free Tools
  • Remote Desktop Services Hotfix
  • Sensitive Data
  • Server 2012 TSAdmin Replacement
  • Shadow User
  • Software Releases
  • SPLA Reporting
  • Synthetic RDP
  • Telecommuting/Teleworking
  • Terminal Server Logging
  • Terminal Server Monitoring
  • Uncategorized
  • User Activity Monitoring
  • User Productivity
  • Windows 2008 Terminal Server
  • Windows Virtual Desktop
  • WVD Login Time
  • XenApp Monitoring
  • XenApp Reporting

Recent Posts

  • Terminal Server CPU Usage By Application
  • Remote Desktop Canary v2.3 Now Available!
  • WVD Monitoring – Step By Step
  • Need Better Windows Virtual Desktop Monitoring and Management? Take Advantage Of This Special Offer!
  • TSAdmin Replacement For Server 2012, 2016, and 2019

From the RDPSoft Blog

  • Terminal Server CPU Usage By Application
  • Remote Desktop Canary v2.3 Now Available!
  • WVD Monitoring – Step By Step
  • Need Better Windows Virtual Desktop Monitoring and Management? Take Advantage Of This Special Offer!
  • TSAdmin Replacement For Server 2012, 2016, and 2019
  • Email
  • Google+
  • LinkedIn
  • Twitter
  • YouTube

SPLA Reporting Made Easy

Service Provider Licensing Tracker Software

RDPSoft’s Service Provider Licensing Tracker (SPL Tracker) keeps track of SPLA licensing on various shared … Learn more about SPL Tracker >

Reach Out

For fastest response, reach out via our sales and support contact forms.

Sales
US: 1-855-738-8457 x1
Outside the US: 1-702-749-4325 x1

Support
for Evaluators and Priority Support Customers
US: 1-855-738-8457 x2
Outside the US: 1-702-749-4325 x2

Copyright © 2013 - 2020 RDPSoft. All rights reserved. · RDPSoft is the sole authorized publisher and distributor of the following software titles: Remote Desktop Commander, Premium Management Features, Remote Desktop Canary · Sitemap