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Remote Desktop Commander v5.0 Now Available!

February 10, 2021 By admin Leave a Comment

Greetings friends and current Remote Desktop Commander customers!  We’ve just released Version 5.0 of our Remote Desktop Commander and Premium Management Features solutions.  This new version offers something for everyone- whether you use our free Remote Desktop Commander Lite Client, or you have a license for our commercial products.  For instance:

  • The Remote Desktop Commander Suite now comes with a brand new dashboard and report to track CPU usage by application, plus a new Agent Tuning Wizard and Agent Polling Diagnostics report. 
  • Our Premium Management Features overlay now offers the Client Side Connection Analyzer, which makes it very easy to troubleshoot RDP disconnects and other connection problems that your users experience on their Windows PCs.
  • The Remote Desktop Commander Client now displays, sorts, and groups by user session connection time.

We’re also excited to announce a new promotion that is valid until March 31st, 2021, and to share with you Andy’s very candid take on Windows Virtual Desktop, so please read on!

In this RDPSoft E-Newsletter:

Track Terminal Server CPU Usage By Application

Tune Our Agent Service Using a New Agent Diagnostic Report and Polling Tuning Wizard

Troubleshoot RDP Disconnects With the Client Connection Analyzer

Session Connection Time Now Available in the Remote Desktop Commander Client

Complete Monitoring and Management Bundle Promotion For Existing Customers

Windows Virtual Desktop – Separate Fact From Fiction, and Look Past the Hype

Version 5.0 Upgrade, Purchase, and Demo Links

Quickly Find Out Which Applications Use the Most CPU on Your Terminal Servers

CPU Use By Application Report

Several of our customers have asked for the ability to quickly find out which programs are using the most memory on their terminal servers, much like we already do with dashboards that profile application memory use.

Version 5.0 now supports this feature. You can either use the new CPU Use By Application Dashboard to review this, or you can run or schedule the CPU Use By Application Report.

For more information on this, including a full demonstration video, please read this recent blog article covering Terminal Server CPU usage and more.

CPU Use By Application Report

Centrally Optimize Our Agent Service and Run Diagnostics With a Click of a Button

Many of our customers choose to deploy the Remote Desktop Reporter Agent Service on their session hosts to collect additional insights on terminal server performance, or to enhance user activity monitoring. Due to the fact that no RDS or WVD environment is alike, in terms of things like server load, disk space available for SQL Server, etc, it is often necessary to tweak agent service parameters. Such parameters include the rate at which the agent service gathers data, the rate at which the master Remote Desktop Reporter service gathers the agent data, and the type of data collected by the agent.

Previously, this was done manually on individual session hosts by changing registry settings or redeploying the agent with different installer command line parameters.

In Remote Desktop Commander Version 5.0, you can adjust agent polling rates and other agent related settings centrally. Simply make the desired changes in a wizard, then let Remote Desktop Commander contact each session host to adjust the polling parameters and restart the agent service for you.

Remote Desktop Commander Polling Tuning Wizard
The Remote Desktop Commander Polling Tuning Wizard quickly reconfigures all agent and master polling parameters to increase/decrease agent service resource use and database storage requirements

Similarly, Version 5.0 now includes an Agent Diagnostics Report, which presents statistics about how agents are performing on your session hosts. For instance, you can view the average number of data points each agent transmits during each polling cycle, how quickly the agent service is gathering that data, and how quickly it is transferring that data to the primary Remote Desktop Reporter service across the network. You can then use the results of this report to fine tune agent polling intervals within the Polling Tuning Wizard mentioned above.

Agent Diagnostics Report
Run the Agent Diagnostics Report to find out how our agent service is performing on each of the session hosts where it is deployed

Figure Out What’s Causing RDP Disconnects and Make Your Users Happy Again!

Ever had a user who just could not stay connected to your Remote Desktop Services deployment? They’ll promptly call up your IT department and offer vague complaints, telling you that their terminal server client (e.g. MSTSC.EXE) is trying to reconnect constantly, their session freezes and then they get kicked out, and on and on.

While previous versions of our Remote Desktop Commander Suite have been able to produce reporting on the latency and quality of the RDP collection for specific users, most of the valuable information regarding disconnects and other RDP connection failures exists on the client’s Windows computer, NOT the terminal servers themselves.

Client Side Connection Analyzer
The Client Side Connection Analyzer, part of our Premium Management Features solution, makes it easy to troubleshoot RDP connection problems for specific users.

So, to make your life as an administrator or help desk tech easier, we created the Remote Desktop Connection Analyzer and built it into our Premium Management Features product. You can now send users having issues to our website, to download a lightweight applet which they run with no special user rights required, and no installation required. The applet will quickly gather up and translate all the RDP disconnection reasons, plus relevant registry keys that affect the Terminal Services Client and the Windows update history on their computer. It will then save all of this data to an encrypted file and prompt them to send that file back to you.

From there, you simply load that file into the Client Side Connection Analyzer, and voila! – you have the information you need at your fingertips. You can even do further research on the disconnect reasons via Google with a single click.

For more information on the Client Side Connection Analyzer, including a demonstration video, see this article on RDP disconnects.

Track and Sort By Session Connection Time in the Remote Desktop Session Navigator

Users of our Remote Desktop Commander Suite or our free Remote Desktop Commander Lite tool are very familiar with the Remote Desktop Session Navigator. This is the portion of the Remote Desktop Commander Client that allows you to manage active sessions and processes on RDS, WVD, and Citrix deployments.

When in Session View, you can sort and group sessions by things like Client Build, Username, Computer, Idle Time, etc. Many of our users have also requested that we include the Session Connection Time, so they can see when the user initially established their session on the server. Also, if you allow users to establish multiple sessions on terminal servers or on the farm in general, this feature comes in handy, as you can identify the oldest of a specific user’s sessions.

RDS Session Connection Time
Now you can group and sort by session connection time in the Remote Desktop Session Navigator

Note: If you upgrade your existing Remote Desktop Commander Suite or Remote Desktop Commander Lite programs (see below), you may need to make this new column visible first. Simply right mouse click on the column headers in the Remote Desktop Session Navigator, then place a check by the Connect Time column, and it will become visible.

Are You An Existing Customer of One Of Our Tools? Step Up To the Complete Monitoring and Management Bundle With This Special Offer

More and more of our clients are opting to purchase the Complete Monitoring and Management Bundle, which gives them access to all three of our monitoring and management tools for RDS and WVD – the Remote Desktop Commander Suite, Premium Management Features, and Remote Desktop Canary.

If you already have a subscription to one or two of our three tools, and would like a quote to step up to the bundle, click here to request a quote from sales, and indicate in the form that you want to step up to the bundle. If you then step up to the complete bundle of products before March 31st, 2020, you will be entitled to a special discount that further reduces your monthly or annual cost for 12 months. You’ll quickly see that for very little extra cost per server, you can get the comprehensive monitoring, reporting, alerting, and management tools you need to run your RDS or WVD environment successfully!

Let’s Get Real About WVD

Yes, we’re an original Microsoft WVD partner, and yes, we anticipate that this technology will grow over time, but it’s very important that you have a true understanding about the pros and cons of WVD before you consider migrating away from Classic RDS.

In the first two articles of his new blog series, our CEO and Microsoft MVP Andy Milford challenges a ton of assumptions about WVD, and questions some of Microsoft’s motives around decisions like:

  • refusing to make Windows 10 Multisession available outside of Azure,
  • the inability to use WVD infrastructure components with session hosts located outside of Azure,
  • the cost of WVD compute and Azure IaaS compute as compared to running RDS on-premises or in a private cloud,
  • various WVD licensing pitfalls, especially for MSPs and ISVs.

Andy has written the first two blog posts in the series. See:

WVD – The Bloom Is Off The Rose – Part 1
WVD – The Bloom Is Off The Rose – Part 2

He is just getting started though, and there are many additional posts that will be added shortly to this blog series, so stay tuned!

Remote Desktop Commander 5.0 Upgrade, Purchase, and Demo Links

If you are an existing Remote Desktop Commander SUITE subscription licensee and/or active maintenance agreement holder, click here to request upgrade instructions.

If you are an existing Remote Desktop Commander Lite or Premium Management Features customer, proceed to the Remote Desktop Commander Lite download page to download Version 5.0 of the client.  Then install it over your previous version.

If you’d like to learn more about the Remote Desktop Commander Suite, including its feature set and how to start a subscription for only $9.99 per server per month, click here.

If you’d like to learn more about Premium Management Features, including its feature set and how to start a subscription for only $99.99 per named admin or technician per year, click here.

Request a web demo with an RDPSoft solutions expert to see all our solutions’ features in depth.

Filed Under: Performance, RDP Disconnects, Remote Desktop CPU, Remote Desktop Performance, Remote Desktop Protocol, Remote Desktop Reporting, Software Releases, Terminal Server Logging, Terminal Server Monitoring Tagged With: rdp disconnects, rdp dropped connections, terminal server connect time, user session connect time

Remote Desktop Canary v2.3 Now Available!

September 30, 2020 By admin Leave a Comment

Greetings friends and current RDPSoft customers!  We’ve just released Version 2.3 of Remote Desktop Canary, our synthetic RDP and WVD monitoring and alerting workhorse.  This new version offers:

  • WVD support.  Whether you’re still using WVD classic (e.g. Fall 2019 Mode), or you’ve migrated over to WVD in ARM mode (e.g. the Spring 2020 Update), Remote Desktop Canary now supports WVD.
  • An enhanced workflow cloning wizard.  Now, if you want to test each of your session hosts or WVD hosts “all the way to the desktop” using OCR event detection, our new wizard duplicates your test settings across all of your hosts in one easy step.
  • We’ve improved our OCR alerting engine, so if specific text you are screening for is not seen within a certain number of seconds, Canary’s email alert will include all of the screenshots during the login sequence.  As a result, you will immediately see if the login attempt has stalled while loading user profiles/FSLogix, encountered a black screen, or encountered another issue.

We’re also excited to announce that you can now purchase Remote Desktop Canary as part of our brand new Complete Monitoring and Management Bundle for RDS and WVD!  Please read on for more details.

In this RDPSoft E-Newsletter:

Remote Desktop Canary Now Supports WVD

New Workflow Cloning Options

New Login Sequence Screenshot Playback With OCR Alerts

The Complete Monitoring and Management Bundle for RDS and WVD

Version 2.3 Upgrade, Purchase, and Demo Links

Windows Virtual Desktop Support in Remote Desktop Canary

Set up comprehensive synthetic Windows Virtual Desktop login tests in a matter of minutes with Remote Desktop Canary

Some organizations are starting to look towards migrating to Windows Virtual Desktop in Microsoft Azure as their end user computing platform. As one of the Microsoft’s original WVD partners, RDPSoft is committed to supporting WVD throughout our product line. Most recently, we have now added support for WVD within Remote Desktop Canary.

Whether or not you are still running Windows Virtual Desktop in Fall 2019 (Classic) mode, or have migrated to the new ARM-based WVD model (Spring Update), Remote Desktop Canary supports both versions.

Since WVD now takes care of infrastructure components for you (e.g. brokering sessions on to hosts, providing a gateway that routes incoming connections into your hostpools in Azure, etc), Remote Desktop Canary’s value rests in testing each of your individual WVD hosts to make sure they are responding properly and can serve up a desktop quickly. Remember, issues with user profiles, FSLogix, and other components can turn session hosts sluggish, resulting in slow login times, and these sorts of issues cannot necessarily be deduced by WVD diagnostics information alone.

By building a “direct to server” workflow test against one of your WVD hosts, and then using our new cloning wizard (see below) to replicate that test across all of your different hosts, you can quickly set up an entire testing regime to keep eyes on each host’s responsiveness.

Moreover, with Remote Desktop Canary’s scriptable command line interface, you can schedule routine early morning “sanity checks” to make sure your WVD hosts are now up and online, especially if you have already established scaling automation to shutdown hosts and spin them back up each day as your users start to log back in.

Workflow Cloning Improvements

In initial versions of Remote Desktop Canary, cloning was done one workflow at a time. However, many of our users expressed interest in doing scheduled or routine RDP login testing of ALL of their RDS session hosts and/or WVD hosts individually. In order to make this easy, we have expanded our cloning feature so that you can define a synthetic login test for a single RDS or WVD session host, but then rapidly duplicate that test across many different servers from your Active Directory or WVD hosts in your Azure resource group.

Quickly clone an existing “single host” RDP synthetic login test to many different hosts in your domain or WVD tenant

To perform this type of cloning operation, simply:

  • Define a workflow synthetic RDP login test against one of your RDS servers or WVD hosts.
  • Test it to make sure it works exactly the way you want it to.
  • Select the workflow, and press the “Clone” button.
  • Use the wizard to select additional terminal servers or WVD hosts from your Active Directory or Azure Resource Group.

Remote Desktop Canary will then replicate your testing settings against all of the selected hosts, creating a new workflow testing entry for each host. That’s all there is to it!

If Canary Cannot Login and Access a Full Remote Desktop Quickly, You’ll Now See What Happened Via a Full Login Sequence Playback

Since the release of Remote Desktop Canary version 2.0, more and more of our users have started using OCR event detection to be notified if it takes too long for a user’s desktop to appear in a Remote Desktop session.

In previous versions of Canary, if specific OCR text was not detected within a certain time period, an email alert would be logged stating this fact. Now, in Version 2.3, we have expanded these email alerts to include all of the periodic screenshots Remote Desktop Canary captured during the login sequence.

Remote Desktop Canary will now show you exactly what the login sequence looked like when a desktop could not be loaded in a timely manner. Was it a black screen? Or a roaming profile/FSLogix problem?

Thanks to this login sequence playback with screenshots, a support desk worker or admin can immediately see the likely cause of the delay when loading a desktop, such as roaming profile problems, FSLogix initialization issues, or the dreaded black screen during login.

The Complete Monitoring and Management Bundle for RDS and WVD

Complete Monitoring and Management Bundle for RDS and WVD

At RDPSoft, we’re constantly seeking ways to deliver more features and more value to our clients, at an unbelievable price point. In furtherance of that goal, we have now released the Complete Monitoring and Management Bundle for RDS and WVD. Starting at only $16.99 per server per month or $185.99 per server per year – with a 3 server purchase minimum and volume discounts available – you gain access to all three of our products, including Remote Desktop Canary!

Even better, if you’ve deployed or are getting ready to deploy WVD, we have a special promotion for you on this Complete Bundle, but act fast, as it goes away on December 31st, 2020.

Please contact our sales department for a quote if you’re an existing customer who would like to upgrade to this new offer, OR if you use our free Remote Desktop Commander Lite tool and would now like to obtain full monitoring and management capabilities for your RDS or WVD deployment. Just mention you’re interested in our new “Complete Bundle” when you fill out the form.

Remote Desktop Canary 2.3 Upgrade, Purchase, and Demo Links

If you are an existing Remote Desktop Canary subscription licensee and/or active maintenance agreement holder, click here to request upgrade instructions.

If you’d like to learn more about Remote Desktop Canary, including its feature set and how to start a subscription immediately, click here. 

If you’d like to learn more about our Complete Monitoring and Management Bundle For RDS and WVD, click here.

Request a web demo with an RDPSoft solutions expert to see all our solutions’ features in depth.

Filed Under: Cloud RDP Monitoring, RDP Login Time, Remote Desktop Performance, Software Releases, Synthetic RDP, Terminal Server Monitoring, Windows Virtual Desktop, WVD Login Time Tagged With: rdp login time, rdp logon time, rds farm health, remote desktop services uptime, terminal server login time, terminal server logon time, windows virtual desktop, WVD, wvd host health, wvd login time, wvd logon time, wvd uptime

Windows Virtual Desktop Officially Announced – My Take

September 24, 2018 By Andy Milford Leave a Comment

This week at Ignite, Microsoft is announcing the introduction of Windows Virtual Desktop, a multi-user version of Windows 10 Enterprise that is deployable in Azure. Please see their blog post here about it.

I will have much more to say about this in future blog posts, but coupled with their heavy investments in “Remote Desktop Modern Infrastructure” (a.k.a RDmi for short) where RDS roles like the Connection Broker, Web Access, and Gateway are now simply PaaS components in Azure, this is going to upend the EUC/virtualization industry in an extreme way. The downward cost pressure Microsoft will place on user desktop and app hosting with this play will be tremendous. In the future at this blog and in webinars we host, we will analyze Windows Virtual Desktop licensing (with RDmi and compute costs factored in) versus traditional on-premise or datacenter-based Remote Desktop Services hosting on Server 2016/2019.

At first glance, I don’t think Windows Virtual Desktop will be good for Citrix, and I certainly think it will threaten Amazon’s DaaS offering. It’s also probably going to put a good swath of non-Azure based MSPs and CSPs out of business. I could be wrong, of course, but that’s my read on it right now.

Fortunately for our customers, we will be Windows Virtual Desktop ready in Q1 2019, and will be able to monitor multi-user Windows 10 instances just like Windows Server RDS session hosts. We look forward to continue to serving the Remote Desktop Services management and monitoring needs of all organizations, whether they run Windows Server or Windows 10 on premise, in the datacenter, or in Azure.

Filed Under: RDS Licensing, Remote Desktop Management, Terminal Server Monitoring Tagged With: azure, Remote Desktop Services, windows virtual desktop

Version 4 of Remote Desktop Commander Almost Ready!

December 14, 2017 By admin Leave a Comment

Hello friends and existing customers! We’re excited to let you know that the release of Remote Desktop Commander v4 is just about ready, and wanted to give you a sneak peak of all of the new features it contains.

We will be releasing Version 4 shortly after the start of the new year, along with a small price increase – our first price increase in over 18 months. If you’d like to test drive a release candidate of version 4, please complete the form here and mention that you want to try the release candidate of Version 4 in your comments.

New Remote Desktop Commander 4 Features

Now You Can Pinpoint Historic CPU, Memory, and Other Session Load Bottlenecks on Servers Instantly With the “Historical Performance and Load Across the Farm” Dashboard

Previous versions of Remote Desktop Commander allowed you to view recent performance metrics across your servers, as well as pull up snapshots of performance for all user sessions given a specific period of time. However, the new Historical Performance And Load Across The Farm Dashboard allows you to scroll through hour-by-hour graphs of when your RDS session host servers were under peak load, in terms of memory, CPU, or session count. The graph is interactive, so you can click on a point of interest, and you will immediately be transported to another dashboard that shows you all of the sessions active in that time frame, so you can review the user session(s) that contributed most to the server load and determine what they were doing at the time.

Historical Performance And Load Across the Farm
Track CPU, Memory, and Session Counts On Your RDS Servers Over Time

Historical Performance And Load Across the Farm (2)
Pinpoint Times of High Resource Utilization on RDS Session Hosts.

Historical Performance And Load Across the Farm (3)

Review Which Users Caused High Resource Utilization
After Clicking On a Timeframe of High Resource Utilization, Immediately See Which Users Impacted the Session Host(s) Most.

Quickly Filter Dashboards By Date Range and RDS Collection Name / Server Groups

For organizations with larger RDS deployments, attempting to review all of the session host servers in a single dashboard can get complicated. Version 4 of Remote Desktop Commander allows you to quickly filter dashboards by an 1.) RDS collection name, 2.) a user-defined group of RDS servers, and 3.) in some cases, a date range lookback. By doing so, you can keep multiple dashboards up and running inside the Remote Desktop Commander Client, with one dashboard per RDS collection.

Filter Dashboards By RDS Collections
Limit the Scope of Session Hosts Shown in Dashboards By Filtering By Collection Name or Computer Grouping.

Filtered Dashboard By Computer Group
A Dashboard With Fewer Elements Filtered By RDS Collection Name / Computer Group

Azure and Standard SQL Server Authentication Support

Previous versions of Remote Desktop Commander required use of a local SQL Server deployment with Windows Integrated Authentication. Version 4 now also allows you to use a.) an on-premise SQL server with Standard (explicit username/password) Authentication and/or b.) a Microsoft Azure SQL Server deployment. This provides organizations with the flexibility to create multiple SQL databases for multiple RDS deployments on a single SQL Server, even when each deployment is isolated in a different, non-trusting Windows domain.

Now Use Standard SQL Connections and Azure SQL Connections to Store and Review RDS Data
Now Use Standard SQL Connections and Azure SQL Connections to Store and Review RDS Data

Other Performance Improvements

In addition to the features listed above, we’ve made many other performance improvements and bug fixes in this version. Stay tuned for our official launch announcement shortly!

Filed Under: Remote Desktop CPU, Remote Desktop Management, Remote Desktop Memory, Remote Desktop Memory Usage, Remote Desktop Performance, Remote Desktop Services, Software Releases, Terminal Server Monitoring Tagged With: RDS Collection, RDS Performance Monitoring, Remote Desktop Services

Flexible Licensing for RDS Tools

December 14, 2015 By admin Leave a Comment

Years ago, we launched a flexible month-to-month subscription licensing program for our Remote Desktop Commander Suite, and the result was phenomenal. The traditional channel-driven, expensive perpetual licensing models used by our competition were simply making less and less sense.

While occasionally we offer promotions, you can always count on this: We offer month-to-month licensing that starts at less than $10 per RDS/XenApp server per month, and at about a $1 per virtual desktop/physical workstation.

For more details, check out our pricing for Remote Desktop Commander.

RDS Tools for Specific Tasks . . . And Within Reach

Small and medium-sized businesses who run server-based computing farms designed around Microsoft Remote Desktop Services or Citrix XenApp continue to enthusiastically embrace our licensing model, thrilled to finally have reliable tools that cover areas like:

  • User activity monitoring
  • Remote Desktop connection logging
  • Remote Desktop session management

. . . and the little features that help with things like enabling Remote Desktop remotely and the demystification of RDP logs.

All with so little additional cost.

Not sure where to start? Determine what your needs are for RDS tools or Learn more about Remote Desktop Commander Suite and its many features.

Updated: January 2021.

Filed Under: Cloud RDP Monitoring, Performance, Remote Desktop Memory Usage, Remote Desktop Protocol, Remote Desktop Reporting, Remote Desktop Services, Terminal Server Monitoring, Uncategorized, XenApp Monitoring, XenApp Reporting Tagged With: RDP monitoring, RDS monitoring, Terminal Server monitoring, XenApp monitoring

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Recent Posts

  • How To View Remote Desktop Sessions In 3 Different Ways
  • Remote Desktop Commander v5.0 Now Available!
  • RDP Disconnects
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  • Remote Desktop Canary v2.3 Now Available!

From the RDPSoft Blog

  • How To View Remote Desktop Sessions In 3 Different Ways
  • Remote Desktop Commander v5.0 Now Available!
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