RDPSoft

Remote Desktop and Terminal Server Software

We Make RDS, XenApp & VDI Monitoring/Reporting Easy and Affordable
  • Products / Services
    • Not Sure Where To Start?
    • The Complete Monitoring and Management Bundle For RDS and AVD
    • RDS / AVD Monitoring & Reporting
      • Remote Desktop Commander Suite
    • RDS / AVD Management and RMM Tools
      • Remote Desktop Commander Lite (Free RDS/AVD Management Tool)
      • Remote Assistance RMM Tool + Delegation of Management for RDS/AVD Support Desk
    • RDS Synthetic Login Monitoring / Connection Time / Uptime Monitoring Tools
      • Remote Desktop Canary
    • Consulting and Professional Services
      • RDS Performance Audit
      • Custom Report Design Services
      • Training and Other Professional Services
  • Download
    • Lite: Free RDS/Citrix Session and Farm Manager
    • Lite With Premium Management Features
    • Suite: Installer and Release Notes
    • Remote Desktop Canary – Request a Demo/Trial
    • Request Upgrade To New Version
  • Buy
    • The Complete RDS/AVD Monitoring and Management Bundle Purchase Options
      • Start Monthly Subscription Now
      • Start Annual Subscription Now
    • Remote Desktop Commander Suite Purchase Options
      • Start Monthly Subscription Now
      • Start Annual Subscription Now
      • Buy Perpetual License(s)
    • Premium Management Features Purchase Options
      • Start Monthly Subscription Now
      • Start Annual Subscription Now
    • Remote Desktop Canary Purchase Options
      • Start Monthly Subscription Now
      • Start Annual Subscription Now
    • Buy Incident Based Support Packages
    • Pricing
  • Blog
  • Support
    • Contact Support / Submit Ticket
    • RDPSoft Knowledge Base
  • Contact
  • Partners

Support for RDPSoft Products

Have a Licensing Issue/Error?

Please use our Licensing Troubleshooter.  It can quickly help you fix licensing issues easily and/or show you how to reactivate your license online if needed.

Have an Issue Setting Up SQL Server (e.g. SQL Server Express, SQL Server Standard, Azure SQL)?

Please use our SQL Server Setup Troubleshooter.  It can quickly help you resolve your issues with initial SQL Server setup and configuration.

Check Out Our Knowledge Base

Many common support questions have already been answered in our online Knowledge Base. Click here to search for articles that may pertain to your situation.

Technical Questions Prior To Purchase?

You can utilize both the email ticketing form below or call us at 1-855-738-8457 x2 (Inside the USA), 1-702-749-4325 x2 (Outside the USA).

I am a Subscription Customer Who Purchased Software Within 30 Days of Today’s Date.

Please use the email ticketing form below to open up a case with us at no charge.

I am a Subscription Customer Who Purchased Software Longer Than 30 Days Ago.

If you are a subscription customer who needs support 30 days or more after your initial purchase, you will need to purchase support incidents, which entitle you to start an email, phone, or remote assistance based support session with us.  If you are unsure as to whether or not you have purchased support incidents OR if any remain on your account, please complete the form below stating the nature of your issue and we will contact you with next steps.

Active support incident holders can also contact us via phone at at 1-855-738-8457 x2 (Tollfree Inside the USA), 1-702-749-4325 x2 (Outside the USA).

Click here to purchase 2 support incidents for $150.

Click here to purchase 5 support incidents for $300.


  • Email
  • Google+
  • LinkedIn
  • Twitter
  • YouTube

Not Sure Where To Start?

In just a few moments, you can find the right fit of solutions and even services for your needs.

> Get Going Now.

Help Documents

Remote Desktop Commander
Help and Users Guide
Release Notes (ver 6.x)

Sign Up for Remote Desktop Tips and RDPSoft Updates

Blog Topic Categories

  • Azure RemoteApp
  • Azure Virtual Desktop
  • citrix edgesight
  • Citrix Edgesight Replacement
  • Citrix Shadowing
  • Cloud RDP Monitoring
  • Performance
  • RDP Disconnects
  • RDP Latency
  • RDP Login Time
  • RDP Login Tracking
  • RDP Logon Failure Tracking
  • RDP Logs
  • RDP Loss Rate
  • RDP Security
  • RDP Transmission Rate
  • RDS Infrastructure
  • RDS License Metering
  • RDS Licensing
  • Remote Desktop Bandwidth
  • Remote Desktop CPU
  • Remote Desktop Management
  • Remote Desktop Memory
  • Remote Desktop Memory Usage
  • Remote Desktop Monitoring
  • Remote Desktop Performance
  • Remote Desktop Protocol
  • Remote Desktop Reporting
  • Remote Desktop Security
  • Remote Desktop Services
  • Remote Desktop Services Free Tools
  • Remote Desktop Services Hotfix
  • Sensitive Data
  • Server 2012 TSAdmin Replacement
  • Shadow User
  • Software Releases
  • SPLA Reporting
  • Synthetic RDP
  • Telecommuting/Teleworking
  • Terminal Server Logging
  • Terminal Server Monitoring
  • Uncategorized
  • User Activity Monitoring
  • User Productivity
  • Windows 2008 Terminal Server
  • Windows Virtual Desktop
  • WVD Login Time
  • XenApp Monitoring
  • XenApp Reporting

Recent Posts

  • Remote Desktop Commander v6.5 Now Available!
  • AVD Monitoring: An Easy Step-By-Step Approach
  • Three Reasons Why You Need to Monitor CAP and RAP Failures On Your Remote Desktop Gateways
  • Remote Desktop Commander v6.0+ Highlights
  • Connection Broker Monitoring

From the RDPSoft Blog

  • Remote Desktop Commander v6.5 Now Available!
  • AVD Monitoring: An Easy Step-By-Step Approach
  • Three Reasons Why You Need to Monitor CAP and RAP Failures On Your Remote Desktop Gateways
  • Remote Desktop Commander v6.0+ Highlights
  • Connection Broker Monitoring
  • Email
  • Google+
  • LinkedIn
  • Twitter
  • YouTube

We Do “Single Pane of Glass” Monitoring and Management for RDS

Top Level Deployment Dashboard

One of the biggest criticisms leveled against Microsoft's Remote Desktop Services as an end user computing (EUC) platform is its complete lack of integrated management and monitoring tools. … Learn more about our centralized RDS monitoring and management >

Reach Out

For fastest response, reach out via our sales and support contact forms.

Sales
US: 1-855-738-8457 x1
Outside the US: 1-702-749-4325 x1

Support
for Evaluators and Priority Support Customers
US: 1-855-738-8457 x2
Outside the US: 1-702-749-4325 x2

Copyright © 2013 - 2020 RDPSoft. All rights reserved. · RDPSoft is the sole authorized publisher and distributor of the following software titles: Remote Desktop Commander, Premium Management Features, Remote Desktop Canary · Sitemap