Whether you use Microsoft Remote Desktop Services, Azure Virtual Desktop, Parallels RAS, Citrix, or VMWare to satisfy your organization’s End User Computing needs, we offer remote desktop management software for organizations of all types and budgets.
In addition, our solutions excel at monitoring RDP performance, connection quality and latency, security, and user session activity – we cover the gap in RDP monitoring and analytics for organizations that have deployed a pure Microsoft Remote Desktop Services environment with no Citrix or VMWare overlays.
Deployment of our tools is a snap, regardless of your environment. Our solutions work well with on-premises networks or in datacenters serving up dedicated and shared desktops for Managed Service Providers. You can store collected terminal server data in SQL Server Express, on-premises SQL Server, or perhaps most conveniently, in Microsoft Azure SQL.
Finally, you will not find a more affordable set of solutions for Remote Desktop Services and Azure Virtual Desktop monitoring and management in the market. A subscription to all of our powerful End User Computing monitoring and reporting tools, the Complete Monitoring and Management Bundle for EUC, can be started for only $26.99 per server per month, with volume discounts and annual discounts available. Other software companies will charge you thousands of dollars to perform assessments of RDP, terminal server, and AVD performance with their tools in your network – we do not.
Read on to learn more about the different editions of our products.
Remote Desktop Commander Suite
The Remote Desktop Commander Suite provides active, real-time and historical capabilities for user session management.
Historically, small and medium sized businesses have had few affordable options if they wish to monitor performance and user activity on their remote desktop servers. Vendors like Citrix and VMWare offer comprehensive remote desktop management software and terminal server monitoring solutions only at their top licensing tiers, placing them out of reach except for the largest organizations. Other third-party vendor solutions are often priced by concurrent user, making them expensive to implement and maintain. Azure Virtual Desktop provides some native monitoring tools, however the cost of Azure Log Analytics data storage and ingestion can quickly make monitoring costs skyrocket.
The Remote Desktop Commander Suite is a powerful package for all types of End User Computing environments. At its heart are two key components:
Remote Desktop Reporter and Client
Remote Desktop Reporter, part of the Remote Desktop Commander Suite, is a comprehensive reporting and monitoring solution that collects and consolidates key metrics from all of the remote desktop servers in your environment, providing you with easy to run and schedule reports showing user activity, time tracking, licensing trends, security trends, application usage, and very granular performance details.
Furthermore, the Remote Desktop Commander Client (mentioned below) – when utilized with the Remote Desktop Commander Suite – provides an intuitive graphical interface for admins to surface dashboards and perform active analysis on both historical and live data.
Request a demo of our Remote Desktop Commander Suite >
SPL Tracker
(Service Provider Licensing Tracker)
SPL Tracker – part of the Remote Desktop Commander Suite – saves time, money, and headaches for organizations who need to keep an eye on service provider licensing programs.
Here’s how:
Microsoft SPLA Licensing, Citrix Service Provider Licensing, and the VMWare Service Provider Program offer big savings to Managed Service Providers, but at a price. Monthly reporting requirements are onerous, and MSPs that attempt to tackle this chore by hand find that it is time-consuming and error prone.
Wouldn’t you rather leverage a tool that can automate this task for you? And, while doing so, track and eliminate license wastage so you can reduce your monthly costs? If so, Service Provider Licensing Tracker is designed especially for you. Reach out and request a quote to learn more about how it can actually pay for itself in very little time.
Or, learn more about Remote Desktop Commander Suite >
Remote Desktop Commander Lite
If the Remote Desktop Commander Suite sounds too robust for your needs or you are still a fan of RDPSoft’s legacy Remote Desktop Admin Toolkit, then Remote Desktop Commander Lite is perfect for your needs.
Remote Desktop Commander Lite assists you with tasks that are active and real-time in nature, such as observing memory use by application or user, logging off and disconnecting users, terminating hung processes, and running parameterized PowerShell queries against session hosts, users, or processes.
Best of all, Remote Desktop Commander Lite is now completely free – it’s our gift to entire RDS/Citrix community, and we hope it makes their lives easier.
Download the Free Remote Desktop Commander Lite RDS/Citrix Farm Management Tool >
Or, learn more about Remote Desktop Commander Lite’s feature set >
Remote Desktop Commander Premium Management Features
If you don’t need all of the features of the Remote Desktop Commander Suite, but if you need improved shadowing and remote assistance capabilities to support your users, sophisticated real time monitoring of live sessions, and/or a way to delegate management tasks to your support staff without making them server admins, then extend the capabilities of Remote Desktop Commander Lite with our Premium Management Features package.
The Remote Desktop Commander Premium Management Features license only costs $129.99 per admin or help desk user per year, but gives you the power you need to adequately support a Microsoft Remote Desktop Services or Azure Virtual Desktop environment of any size. Microsoft Remote Desktop Services and AVD does not have a native mechanism to delegate common session management and shadowing tasks to support staff, which often risks giving help desk staff admin rights on session hosts. Also, native shadowing support for Windows Server 2012 R2, Server 2016, Server 2019, Server 2022, Server 2025, and Windows 10/11 has been complicated at best, plagued with issues related to shadowing multiple monitor sessions and RemoteApp sessions.
Our Premium Management Features package fixes both of those issues, by providing complete RDS, AVD, and Citrix Management Delegation Wizards to define and extend granular rights to help desk staff across session hosts and connection brokers. It also comes with our new SuperShadow tool, which allows admins, support staff, and managers to monitor and assist multiple sessions at once, with file transfer capabilities through the clipboard, complete multi-monitor support, and so much more. Finally, for ease of troubleshooting, it comes with a consolidated RDS event log viewer and an RDP disconnects troubleshooter that collects client side event data to help you assist users that cannot stay connected to your environment.
Remote Desktop Canary
Need to keep a constant watch on your Remote Desktop Services deployment, with the ability to receive instant alerts if new RDP 
connections cannot be established or if new connections are experiencing slow RDP login times? Want to review screenshots of login sequences to see how long it takes for RemoteApps and login scripts to launch? Want to send login statistics round the clock to the Remote Desktop Commander Client’s integrated dashboards?
If so, Remote Desktop Canary is the RDS synthetic monitoring solution for you. Program it to perform recurring RDP login monitoring tests into your environment, notifying you and recording screenshots and other statistics for troubleshooting. Pricing starts at only $79.99 per month or $699.99 a year to monitor a single RDS farm/collection or AVD host pool containing up to 10 session hosts, with volume discounts available.
Fix My Session
Struggling with locked UPD and FSLogix profile disks in your Remote Desktop Services, Azure Virtual Desktop, Parallels RAS, or Citrix environments? 
Are you constantly logging out hung sessions for users when a session host or remote application has a problem?
Have no fear, Fix My Session is here! Running as a set of agent services on all of your session hosts, Fix My Session automatically detects locked user profile disks (supporting both UPDs and FSLogix), and prompts the user to initiate a fix. Behind the scenes, it logs out any older stuck sessions that may have handles open to the profile disk, optionally unlocks the profile disk on the file server or Azure Files service, cleans up any temporary profiles, and then emails the user and lets them to know to try signing in again.
Beyond just profile problems, Fix My Session also allows users to use a special Session Savior RemoteApp to logout any of their hung user sessions in the environment, so they can be brokered to a healthier session host or healthier app session and continue their work.
Pricing starts at only $9.99 USD per session per month, or $107.99 USD per session host per year, with volume discounts available.
Sysmundo
When hosting an EUC environment like Remote Desktop Services, Azure Virtual Desktop, or Citrix, a focus on security and forensics are essential. To serve up remote desktops and remote applications, you are inviting dozens, hundreds, or even thousands of users onto virtual machines for which you are responsible.
While conventional software tools like EDR/XDR, AV packages, and MFA attempt to keep the bad guys from harming your infrastructure, they cannot protect from all threats.
For instance, shadow IT software installed on your EUC hosts in individual user profiles that is not sanctioned by IT can lead to data loss, or worse, deployment of malware and infostealers. Insider threats may attempt to move laterally to sign into other systems on your network with an RDP client.
In environments like these, it is critical to utilize advanced auditing and have a central platform to review unauthorized activity on these systems, including things that may not trigger an EDR alert. Our Sysmundo tool, working in conjunction with Microsoft’s free Sysmon utility, provides these capabilities. Sysmundo lets you rapidly deploy, update, and/or reconfigure the Sysmon tool on your network to perform advanced auditing. It then goes a step further, and automatically collects and indexes this valuable auditing data centrally, providing you with a mechanism to rapidly review this collected auditing data for specific user activities and/or indicators of compromise, and produce daily or weekly reports to screen for this type of activity.
Sysmundo is licensed in bundles of server and workstation licenses, so you can cast a wide auditing net across your organization’s devices, and be well prepared for incident response should such an event take place.
Other Services
In addition to producing Remote Desktop Commander Suite and Remote Desktop Commander Lite, we also provide additional services for our clients.
You can request an RDS Performance Audit of your RDS infrastructure to review and identify any performance bottlenecks in the areas of CPU/memory consumption, network connection quality, and much more.
You can also contract with us to produce custom reports against Remote Desktop Commander’s database.
