RDP disconnects aren’t fun. And, they’re tricky. One feature added in version 5 of RDPSoft’s Premium Management Features product – the Client Side Connection Analyzer – specifically addresses the issue.
This convenient YouTube video offers insights on that topic, and you can read on to learn more:
Why Troubleshooting RDP Disconnects Is Difficult
If you’ve worked with RDS for a while, you probably know how difficult it is to troubleshoot RDP disconnections and other connection problems. There’s nothing much that is logged on the terminal server side that is particularly helpful. One bright spot is that you can check out latency and RDP loss and retransmission rates with our Remote Desktop Commander Suite solution.
Windows Updates Can Break MSTSC.EXE
In many cases though, the problem exists on the client computer side, not the server side. The user’s computer may have a Windows update applied that is interfering with Remote Desktop Services, or conversely they may not YET have a critical update installed. Remember the CredSSP problems a few years back, and how that wreaked havoc on terminal server admins worldwide?
Registry Settings Can Break MSTSC.EXE
Users, or their internal IT staff, may also have set registry values on their end that effect how the Windows Terminal Services Client (MSTSC.exe) works, and unless you know what they’ve done, it will be impossible for you to troubleshoot.
Client Side Event Logs Are the Definitive Source Of RDP Disconnect Reasons
Did you know that buried in Windows event logs on a client computer, there are actual error codes that indicate the problem the client encountered when trying to connect, or when it was prematurely disconnected from a session? They are there, but they are hard to find, and you have to translate their numeric codes to actual messages to make sense of them. It’s tricky to say the least.
If you needed to gather up all of this information from the client yourself to troubleshoot your problem, you could easily spend a whole afternoon buried in an RMM tool, exporting event logs, and then trying make sense of the error codes.
This is why we created the Client Side Connection Analyzer – it takes all of the work out of this process.
Use Our Client Side Connection Analyzer to Figure Out The Reasons Behind RDP Connection Problems
Simply send the user you are helping to a special area of our website, where they can download a lightweight tool that will gather up all of this information. They don’t need to install anything on their PC, and it will run with standard user rights.
Once it gathers everything up and stores it in an encrypted file, it will prompt the user to email that file back to you, or to save it and transmit it to you via a different method.
Once they’ve sent that data file back to you, you can open it up in the Client Side Connection Analyzer and examine everything of importance, such as disconnect reasons, MSTSC related registry keys, and the installed Update History from their PC. You can also see the build and version of Windows displayed in the Title Bar.
You can research any of the RDP disconnect reasons, Terminal Services Client registry keys, or Windows updates online with a single mouse click. Our tool also includes search functionality and the ability to step through all entries one by one.
Start an Annual Subscription Per Named Admin and Technician
Especially now, time is money. For a low cost per named admin or technician per year, you can leverage this powerful tool to clean up your users’ RDP connection problems.
And, since it is part of our powerful Premium Management Features package for RDS, Citrix and WVD, you will also be able to take advantage of our much improved RDP shadowing and Citrix remote assistance features. Not only that, you can delegate common RDS, WVD, and Citrix management tasks to non-administrators.
Again, time is money. Still wondering how to get started with this capability? Reach out with your pricing questions today.
Updated: September 2022.
Leave a Reply