Tired of users calling you about locked UPD and FSLogix profiles? Are your users experiencing black screens or sluggish sessions for different reasons? Fix My Session greatly reduces help desk tickets for your RDS, AVD, Citrix, Parallels RAS, and other EUC environments by empowering your users to resolve their own session and profile problems.
RDPSoft’s Fix My Session ™ is our answer to one of the most vexing problems for Remote Desktop Services, Azure Virtual Desktop, and other EUC admins – the dreaded locked profile or hung session. Deploy it today and make these support tickets a thing of the past, as your users will now be empowered to solve those problems for themselves. Fix My Session automatically detects UPD and FSLogix profile problems, immediately notifying them that they are logged in with a local profile and asking their permission to resolve the problem for them. Through the power of delegation, Fix My Session’s agent services then automatically logout any of the user’s stuck sessions that have not released their handle to the user’s profile disk, and/or unlock the file handle to the profile on the file server or Azure File Share. Even better, Fix My Session can then email the user to let them know when it’s OK for them to login again. And Fix My Session can also remove the temporary local profile created by FSLogix when the locked profile happened.
Moreover, we know that sometimes EUC users can have session problems completely unrelated to profile disks, leading to black screens, sluggishness, or other issues. In those scenarios, they may be able to disconnect from their session but not have any means to log their session out so they can be brokered back to a healthy session host. Our Session Savior ™ RemoteApp fixes these problems as well, as it gives them a way to independently logout desktop or RemoteApp sessions that are no longer working. Hosted on a different session host on a different RDS collection or AVD host pool, any user experiencing a problem can access Session Savior independently to logout their stuck desktops and other RemoteApps. Your help desk team no longer needs to get involved.
Getting Started With Fix My Session
Key Features
- Deployable in minutes – simply create a service account in your domain for delegation, select an SMTP server or transactional SMTP relay service for user notifications, and then quickly push the agent out to all session hosts remotely using a GUI wizard.
- Fix My Session is compatible with RDS, AVD, Citrix, Parallels RAS, and other EUC platforms that utilize either UPDs or FSLogix for profile management (please note: FSLogix Cloud Cache deployments are not supported at this time).
- Fix My Session is compatible with UPD and FSLogix profiles stored on traditional Windows File Shares on Windows File Servers.
- Fix My Session is also compatible with UPD and FSLogix profiles stored on Azure Files* (please note, Azure NetApp Files are not supported at this time due to lack of API support).
- Fix My Session’s Session Savior RemoteApp that allows users to end their own hung or unresponsive sessions is compatible with any EUC platform, regardless of profile technology used.
- Fix My Session supports deployment on Windows Server 2016, Windows Server 2019, Windows Server 2022, Windows Server 2025, Windows 10 AVD Multisession, and Windows 11 AVD Multisession systems.
- Fix My Session supports the use of both traditional service accounts as well as Global Managed Service Accounts for its agent services.
- Fix My Session agent deployment can be scripted for routine re-deployment in non-persistent RDS, AVD, or other EUC environments that leverage golden images and DevOps techniques.
- Users are notified via email about the status of their profile issue, whether it was self-correctable via Fix My Session or if they need to reach out to IT for additional support.
- All messages in user facing notification dialogs, emails, and UIs can be completely customized to the preferred language of the organization’s environment. Unicode strings are fully supported.
- Locked profile remediation can be mandatory or optional, depending on preference. Specific users and groups can be exempted from locked profile remediation; admins can always cancel profile remediation if they wish.
- Administrators and other Active Directory groups can be excluded from profile problem monitoring as desired.
- Fix My Session Agents can be quickly deployed, updated, reconfigured, or removed using the Agent Manager dialog leveraging WinRM technology.
- All profile remediation steps and results are logged in the Windows event log for later review if required.
- All session management actions via the Session Savior RemoteApp are audited in the Windows event log for later review.
Affordable Pricing
Fix My Session’s pricing is affordable and straightforward, and is licensed based on the number of session host servers you have deployed in your RDS, AVD, Citrix, Parallels RAS, or other EUC environment. Please note that AVD multi-user hosts running Windows 10 or Windows 11 still require a server license.
Click the links below to establish a new monthly or annual subscription for the number of session hosts in your environment, or contact us for a quote.
Or better yet, obtain Fix My Session as part of our Complete Monitoring and Management Bundle for EUC – starting at only $26.99 per session host per month, or $289.99 per session host per year, with volume discounts available.
| Session Host Count | Monthly Subscription (Per Host) | Annual Subscription (Per Host) |
| 1-9 Servers | $9.99 per month | $107.99 per year |
| 10-24 Servers | $8.99 per month | $96.99 per year |
| 25-49 Servers | $7.99 per month | $85.99 per year |
| More than 50 Servers | Contact Us For Quote | Contact Us For Quote |
Pre-Purchase Demo Resources
If you’d like to request a demonstration from an RDPSoft sales specialist, please click here. Please also enjoy these short, pre-recorded demonstration videos below that illustrate how Fix My Session helps users resolve their own profile and session problems.
