Thank you for your upgrade request.
If you are an existing licensed customer, OR if you are a current evaluator of our software with a previous version of Remote Desktop Reporter or the Remote Desktop Commander Suite already installed:
Click here to download the installation package for the current shipping version (Version 8.x).
Important Version 8.x Upgrade Notes
NOTE 1: After performing the upgrade, Remote Desktop Commander will immediately ask you to re-enter the service account and service account credentials you are using with our software. So, prior to upgrading, please go to the Remote Desktop Commander Configuration Tool, choose Service Settings, and make a note of the service account currently assigned to the Remote Desktop Reporter Service. Also make sure that you have access to the password associated with this account.
NOTE 2: In some rare instances, our installation software, Advanced Installer, may not preserve registry values during in place upgrades. If this happens, you will see the Initial Setup Wizard page load immediately after the upgrade, like so:
If this happens, immediately:
1.) Click the Close Setup button and click “OK.”
2.) Open up File Explorer.
3.) In File Explorer, type %APPDATA%\RDPSoft\Remote Desktop Commander, then press Enter
4.) Locate the registrybackup.reg file in this folder. Double click on it, and then click “Yes” when it prompts you to add the information into the registry. This will restore Remote Desktop Commander’s registry configuration as it existed prior to the upgrade.
5.) Once the old registry information has been restored, relaunch the Remote Desktop Commander Configuration Tool from the desktop and re-enter your service account and password when prompted.
NOTE 3: If you have deployed the Remote Desktop Commander Client to other systems on your network (e.g. admin workstations, session hosts serving it as a RemoteApp to the help desk, or on a “jump box” system), you will want to update this client to the latest shipping version as well. To do so, navigate to the \Program Files (x86)\RDPSoft\Remote Desktop Commander\ClientInstaller directory in File Explorer. From here, take the rdcommanderlite.exe Client Installer setup package, and install it over the previous version of the client running on those other systems.
NOTE 4: Version 8.x of Remote Desktop Commander continues to make it very easy to deploy and/or update its agents on monitored hosts, and now adds a special “Client Side Diagnostics Agent” you can deploy to troubleshoot performance issues on remote Windows 10 or 11 systems connecting to your RDS/AVD environments (see below). Furthermore, if you wish to do screenshot or window caption recording, you no longer have to worry with setting up login scripts or custom group policy objects. All of these actions can now be done centrally via the Remote Desktop Commander Configuration Tool using WinRM. Please watch this YouTube video to see how to deploy/redeploy agents and/or set up screenshot recording for specific users if required:
NOTE 5: Remote Desktop Commander Suite v8 now ships with a Client Side Diagnostics Agent, which communicates directly with the RDPSoft Client Side Diagnostics components if you elect to install them on some or all of your end user endpoints (running Windows 10 or 11). To learn how to deploy this new agent and how to begin troubleshooting client endpoint problems, please review this How To Guide here.
If you are installing the latest version of our software on a new system:
If you need to migrate licensing or other configuration parameters, please start a new support ticket here.
