Connection Quality and/or DEX Metrics Missing From Workstations/VDIs Running Windows 8, 10, or 11
On Remote Desktop Virtualization Host or Azure Virtual Desktop Deployments, where the virtualized workstation is running Windows 8, Windows 10, or Windows 11, Remote Desktop Commander is unable to obtain connection quality and/or DEX metrics about these workstations even though Version 8 or later of the RDP protocol is in use. Specifically, users cannot see the Connection Quality metrics in the Remote Desktop Session Navigator area of the Remote Desktop Commander Client, the User Digital Experience (DEX) Dashboard, or in the Network and Protocol Metrics and User Experience Reports built from previously polled data.
On Windows 10 and Windows 8 workstations, in order to read performance counters remotely, you must have the “Remote Registry Service” enabled and running. By default, it is DISABLED in Windows 8/10/11 and other workstation operating systems.
If you enable this service you should start seeing data in the reports and in the relevant dashboards for your VDI/RDVH/AVD systems.
