SQL Server Express Instance Not Found After Install

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Immediately after installing the Remote Desktop Commander Suite with the Microsoft SQL Server Express option, the Setup Wizard dialog option to “Create a new DB on the locally installed Microsoft SQL Server Express Instance” is grayed out. What happened and how do I complete the setup?


In situations where the VM/server where you are installing the Remote Desktop Commander Suite already has multiple instances of SQL Server Express installed, this can confuse our Setup Wizard where it believes that the RDPSOFT SQL Server Express instance is not installed. Here’s how you can work around that issue to create a database on our SQL Server Express instance.

  • Step 1 – In the DB setup area, choose the third option that states “Create a new DB on another Microsoft SQL Server.”
  • Step 2 – In the Server Name field, enter SERVERNAME\RDPSOFT, where SERVERNAME is the name of the local VM with our software installed.
  • Step 3 – In the Data Files Directory field, click the “…” button to bring back the default DB files directory from that instance.
  • Step 4 – In the DB Size in GBs field, enter 10

Then, proceed with the setup by clicking “Check and Finalize Configuration.” The software should create its database on the RDPSoft SQL Express instance and you can proceed with adding your RDS server(s) for monitoring.

Note:  If you are still having issues deploying Microsoft SQL Server or an Azure SQL instance for use with our software, please consult our SQL Setup Troubleshooting Wizard here.