How Remote Desktop Reporter Helps Track Telework

Like most organizations, yours has undoubtedly started to offer more and more opportunities for employees to telework. Yet whether or not everyone in your company works remotely every day, or if employees only work a few days a week from home, you probably want to audit this activity periodically to verify that employees are honoring their telework agreements.

Your IT department most likely utilizes one of the following common configurations so that employees can telework:

  • One or more dedicated Windows Remote Desktop Servers or Citrix XenApp Servers hosted on-premises
  • One or more Remote Desktop or XenApp servers hosted in the Cloud (IaaS)
  • Allowing Remote Desktop connections directly to individual employee desktops across the firewall via a secure VPN session

If so, Remote Desktop Reporter can greatly help you verify that telework policies are being honored properly. Let’s examine how in more depth.

Remote Desktop Reporter’s Invisible Monitoring Architecture

By default, most of our customers install Remote Desktop Reporter to a different computer than they intend to monitor with the software. They can do this since our solution features an agentless polling service, and does not require software to be installed on the target servers and workstations to monitor Remote Desktop and XenApp session activity. In fact, one of our customers agentlessly monitors a Citrix server that is physically located in Asia from their corporate network in North America. As a result, employees and contractors have no way of knowing that their session activity is always collected and stored for reporting purposes.

Executive, High Level Reporting

User Sessions - Details By User; Telework Report in Remote Desktop Reporter
Detailed user session tracking, with start time, end time, client workstation and IP, plus total time, idle time, and active time.

Managers and executives are busy people. We at RDPSoft know that, so we have designed a subset of our user activity reporting that caters to their specific needs, only showing them the most critical of metrics, such as total active time across all sessions per day per user, or a simple performance graph that compares the activity level of all users together. For example:

  • The Attendance By Day family of reports show, by user, how many total hours and minutes they were active in their session each day.
  • The Attendance By Hour family of reports show, by user, how many minutes they were active in the various hours of the day, so managers can ascertain each user’s teleworking “rhythm”, as well as how often they work outside of normal business hours.
  • The Productivity family of reports feature graphs that show how active users are in relation to their peers for a specific period of time (e.g. daily/weekly/monthly)

Detailed, Low Level Reporting

User Sessions - Productivity; Telework Report in Remote Desktop Reporter
Tracking user productivity compared to peers.

However, sometimes administrators and others want to see detailed information about each user session, such as when they connected, when they disconnected, the name of their client workstation and/or IP address, and their total, idle, and active times. The Session Details By User family of reports deliver precisely this level of detail.

Ready To Get Started?

If you’d like to find out more about how our software tracks user activity on Remote Desktop and Citrix XenApp servers, just give us a call at 1-855-738-8457 (if you’re inside the US) or at 1-702-749-4325 (outside the US). We’ll be happy to discuss your needs.

Or, if you’d like to start your evaluation first, download the free trial software today.