Special Holiday Offer – RDS/XenApp Monitoring For $7 Per Server Per Month!

Back in September, we launched our new flexible month-to-month subscription licensing program for our Remote Desktop Commander Suite, in direct challenge the traditional channel-driven, expensive perpetual licensing models used by our competition. We now offer month-to-month licensing for only $9 per RDS/XenApp server per month, and $1 per virtual desktop/physical workstation.

A little more than two months in, and the results have been phenomenal. Small and medium sized businesses who run server based computing farms designed around Microsoft Remote Desktop Services or Citrix XenApp have been embracing our model, thrilled to finally have monitoring and reporting insight into their Terminal Server session activity, connection quality, and so much more, with so little additional cost.

To celebrate the great success of our subscription based licensing, we’re offering a special promotion through the end of this month (December 31st, 2015). Here are the details:

> Click here to learn more about our Remote Desktop Commander Suite and its many features.

> Click here to start your subscription.

Why XenApp Monitoring Is So $#%!?@ Expensive

This post is likely going to irritate some folks in our industry, and that’s OK. Frankly, that’s the point.

Let’s Pull Back the Curtain On How Server Based Computing (SBC) / End User Computing Software Is Sold

I’ve now been in the SBC industry for nearly 2 years. Prior to that, I was the CEO of Dorian Software, a Windows log management vendor that helped governments and businesses shore up their network security and compliance.

At Dorian, we sold some through the channel, but sold direct to the end user most of the time. Because of this, we we could deliver max value because we didn’t have to pad our pricing to leave tons of margin for channel partners. It was a win-win for everyone involved – we could close deals quicker, and our customers saved a ton of money and realized a quicker return on their investment.

The Citrix and Server Based Computing Markets Are Heavily Channel Driven. Which Means Businesses Of All Sizes Get Soaked By Higher Costs Down the Line.

In my two short years as RDPSoft’s CEO, I’ve been amazed by how insular the server-based computing / end-user computing market is. Big channel players effectively act as gatekeepers of the market, and unless you bring an expensive product to them from which they can extract healthy margins, they’re not going to talk to you.

When I’ve challenged them in conversations on why more customers don’t buy solutions directly from vendors, they speak with open contempt about how “businesses don’t have the skill or expertise to deploy these solutions on their own.” Given how complex, buggy, and temperamental SBC solutions have become, they may well have a point.

However, there are plenty of admins who deploy these products every day with nothing more than online E-Docs and message boards to guide them. I know, because I talk to them each and every week.

As a consequence of the above, most XenApp Monitoring solutions sold through the channel cost more than $600 per server or $50 per concurrent user. When compared to the nearly $300 difference per concurrent user between XenApp Advanced Edition and XenApp Platinum Edition (which ships with all the EdgeSight / Director monitoring goodies), I suppose $50-$100 per concurrent user becomes a relative bargain for larger enterprises. But it’s still out of reach for most SMB shops. And it’s a complete non-starter for Managed Service Providers.

Here’s What You Get To Pay For When You Buy a XenApp/XenDesktop Monitoring Solution From the Channel

Yes, let’s dissect this. It’s not pretty.

  • The portion of the sale paid to the channel partner by the vendor (typically anywhere from 20% to 50%)
  • All those steak dinners and “lunch and learns” the vendor gets to treat the channel partner to once a quarter, in the hope that the channel partner a.) actually knows how to sell their solution, and b.) doesn’t jump ship to a different vendor that’s promising higher margins.
  • All the “under the table” payments made by the vendor to those “independent” server-based computing / end-user computing “experts” you know and love, so said experts will hawk their products in blog articles, online reviews, and at trade shows. Yes, I know said experts have to eat too, but there’s an appalling lack of transparency about how prevalent this practice is in our industry. Could we have a little more voluntary disclosure, please??!!

The Net Result: SMBs Often Get Priced Out Of the XenApp Monitoring Market

Most of the channel fat cats described above (and by extension, the vendors they partner with) have no interest in dealing with Citrix and RDS deployments in organizations with fewer than 100 concurrent users. Many of them also don’t want to deal with shops that have fewer than 500 concurrent users. However, the irony in all of this is that the *vast majority* of Citrix and RDS farms feature fewer than 500 users. Because of this effective orphaning of the SMB market, admins in these smaller networks don’t have a lot of options in their budget range. They may cobble together some scripts, lean too heavily on traditional Network Monitoring Software that doesn’t have much depth when it comes to monitoring/reporting on SBC activity, or sadly, go without. This needs to change.

It’s Time To Disrupt This Industry To Benefit the SMBs and MSPs

Now that we’ve studied this market, and seen it for how it truly is, warts and all, we’re throwing down the gauntlet.

For only $9 per server per month, or $1 per workstation/virtual desktop per month, you can now acquire subscription licensing from us. Yes, you read that correctly.

Want to continually monitor 10 XenApp servers year around? No problem – that will cost you $1080 a year.

Want to do a simple 90 day assessment of remote worker productivity on your 5 RDS servers? Easy enough – just carry a subscription for 3 months, and pay only $135!

Have two RDS servers you need to check bandwidth consumption on for 30 days? We think you’ll find that $18 to be a bargain.

Now It’s Your Turn. Help Us Get the Word Out About Our New Flexible and Affordable Pricing.

Let your colleagues and friends know about our new offering, via social media, forum exchanges, trade shows, and simple word of mouth. As a token of our appreciation, if you send us a link to a post or share you made about our new pricing model and feature set, we’ll give you a 2-month subscription credit on monitoring in your own environment! Help us shake up this niche so that organizations of all sizes will benefit.

Monitoring Remote Desktop Memory Usage in Real Time With Remote Desktop Commander

Of all the critical system resources that must be monitored on a Terminal Server or other Server Based Computing environment, memory usage is one of the most important.

If you’ve worked with Citrix or Microsoft RDS for any length of time, you’ve seen how servers can grow unresponsive when an errant process has a memory leak, which is more common then many might think. The RDP Clipboard applet (rdpclip.exe), which runs in each user’s session, is one of the most notorious culprits in this regard.

Which is why we at RDPSoft always found it odd that the Remote Desktop Services Manager (aka TSAdmin) never had an integrated way of showing memory usage by process, by user, by computer, or by session.

Enter Remote Desktop Commander

We decided to fix that in Remote Desktop Commander Lite, our integrated Terminal Server session and process management utility.

Process Memory Consumption

View of process memory consumption in Remote Desktop Commander
Viewing process memory consumption, grouped by heaviest memory consumers first

Rather than attempting to get this information from performance counters with WMI, which can be dreadfully slow, we used low-level native calls in a multi-threaded architecture to return memory statistics with blazing fast speed across systems in your farm.

Peak Process Memory Consumption

More than just current memory usage by process, you can also track peak memory usage by process. This is incredibly important, because sometimes a process temporarily allocates a huge chunk of memory, works with it, and then deallocates it.

View of peak process memory consumption in Remote Desktop Commander
Viewing peak process memory consumption

However, during that peak allocation, if memory is already running near maximum capacity, this can cause a performance impact on your server. And even if the process goes back to “normal memory use,” you can still get a clue as to how greedy it was with memory at a prior moment.

Memory Consumption Per User, Computer, Session, and More . . .

And finally, reviewing memory consumption per user, per computer, or per session is trivially easy.

View of process memory consumption by user group
Viewing process memory consumption by grouped user

Simply switch into Process View in Remote Desktop Commander Lite, and then click on the appropriate column (e.g. User, Computer, or Winstation).

Voila. Remote Desktop Commander will automatically tally the total memory for each grouping and display it to you.

How Can You Leverage These Capabilities Today?

Trial software for Remote Desktop Commander Lite is available for free, and you can download it right now.

Questions? Reach out to RDPSoft or comment below.